For retail workers, a “flexible schedule” often means erratic shifts and uncertain incomes. However, this holiday season Toys“R”Us® chose to provide more consistent hours over more flexible hours.
Retail hasn’t just changed how people shop, it changed how people work.
When Tamara* was hired eight years ago she understood why she was scheduled for the showroom floor. A sales associate’s job was sales-driven and sales happened face-to-face. Tamara knew her job was to build relationships with customers, and luckily, her shifts gave her time to do that. Some loyal customers even planned their trips around days Tamara worked.
Now her job is different.
There aren’t too many TED Talks that focus on workforce management issues, but this one on good scheduling is quite convincing. As Ton suggests, too few employers are implementing these practices at their organization. We believe this is due to lack of awareness. If you work in time and attendance or time and labor management, compensation, scheduling, absence and leave, payroll, etc. you know how difficult it can be to grab the attention of your leaders. Often times the solution is already there, waiting patiently in your WFM system to be discovered.
WAM-Pros are the voices of the technology. They turn good ideas and good intentions about good jobs into sustainable realities.
Have you ever had what Ton calls a “good job”? Or have you been stuck with the opposite?
How many of you had a retail or restaurant job before, during, or after college?
- Today, 39% of retail employees are under 28 years old
- The average age of retail employees (37 years old) is right around the average for all industries (41 years old).