The Rush is On: 7 Steps to Mining Your WFM Systems for Gold



Data is more critical now than ever and seems immune to the laws of inflation. In fact, cashing in early on data goldmines typically results in immediate and long-term value.

However, even though the data has a high profile and proven value, most organizations still do not have a plan or process around how to find, mine, refine, and cash-in on their workforce management data.

In this paper, we will use the gold mining process as a guide to converting data rubble into data gold.

Check out this paper on our website under “WAM-Pro Papers”!

What You Say Affects How You Sell


The reasons for why jargon won’t jive.

Words matter. And talking above, below, or around the person or issue won’t ever help you.

WAM-Pros may be the stewards of workforce management technology, but they aren’t always working with systems and machines. WFM technology is designed to benefit and manage people. Therefore, WAM-Pros need to be able to communicate with people effectively.

In this paper, we discuss the power of words and the problem with jargon. We do not want to clutter our speech with unnecessary terms and meanings for the same reason we don’t want to clutter our systems with unnecessary programming or data. Clutter compromises critical functionality, distorts the intended use, or may cause a loss of performance.

By the end of this paper you should not only know why to avoid excessive jargon, but you should also know which language to use instead.

Check out this paper on our website under “WAM-Pro Papers”!

Why the Future May Be Nearer Than We Think: NFC Technology


Near field communication technology makes access convenient and customizable.

In a world where efficiency and access are king, why does the workplace lag behind?

In this paper, we imagine the possibilities of a near field communication enabled workplace.  Although NFC implementation occurs most often in retail settings, this convenient and customizable technology solution shouldn’t be limited to one industry.

NFC can complement a host of workforce asset management activities, from collecting time and picking up schedules, to sending employees important labor or patient information.  Let’s take a closer look at how it works and how you and your organization could benefit from use.

Universal Design: A One-Size-Fits-All Approach to the Workforce


Work should be designed to treat all people as valuable assets.

In this paper, we discuss how organizations can apply the principles of universal design and customized employment in their workforce today.  They need only consider the following areas:

  1. Equitable Use
  2. Flexibility in Use
  3. Simple and Intuitive to Use
  4. Perceptible Information
  5. Tolerance for Error
  6. Low Physical Effort
  7. Size and Space for Approach and Use

Workforce management may be the perfect birthplace for fairness and quality improvement.  Whether in design or definition, simplicity, flexibility, and efficiency benefits everyone.

Check out this paper on our website under “WAM-Pro Papers”!

The Absence Management Hydra


What’s the problem with absence management?

Absences affect more than just headcount. They interrupt productivity day-to-day, and increase labor costs long-term. Although they might start out as small blips in attendance, absences can quickly transform into multi-headed monsters wreaking havoc on the bottom line and endangering compliance.

In this paper, we explain the many direct and indirect effects of absence. Join our heroic WAM-Pro, Harry, as he battles the many heads of the Absence Hydra. But watch out! If you don’t seal the wound, or stop the absence problem, more are on the way to destroy you.

Check out this paper on our website under “WAM-Pro Papers”!

Why Work-Life Balance Can Be a Burden


Most of us can name the most common work-life balance initiatives out there today, and most organizations know that they “gotta have one.”  While few object to having better work-life balance, even fewer know how to implement an effective program.

In this paper, we focus on the how: how to select and how to present a work-life balance program that balances the needs of employees and employers.

Though it can feel like an overwhelming task, there are experts to guide you through the process.  Like when hosting a dinner party, organizations should put thoughtful effort and due diligence into the occasion so that they don’t find themselves failing to impress.

Check out this paper on our website under “WAM-Pro Papers”!

Would You Date Your Data?


What is your DATA dating style?

Whether we believe matchmaking to be an art or a science, we can admit that we have some control over the outcome. Yet, we must establish good selection habits early on.

In this paper, we distinguish the difference between having:

  • Chemistry,
  • Complacency, or
  • Compatibility

with your data.

Have we found data that is “hot stuff”, “you’ll do”, or “ever after”?

Check out this paper on our website under “WAM-Pro Papers”!

How Data Helps Us Make Better Decisions


If you are ready to seize the moment, then this paper is for you.

What are heurististcs and how do they work?

In short, heuristics are mental shortcuts.  They are the simplified experiences we use to learn from past mistakes and improve our future behavior.  They are the quick “rules” our brains reference during decision-making or problem-solving instances.  However, since these are shortcuts, they are prone to error and oversimplification.

In this paper, learn about these common heuristic issues, even in WFM:

  • Availability
  • Anchoring
  • Relative Advantage
  • Mental Accounting

Check out this paper on our website under “WAM-Pro Papers”!

Gifting: A Practice More Common Than the Holidays


Does gifting happen in my workplace?

Gifting practices often hide or become embedded in the system, so it can be difficult to quickly locate or distinguish.  Education is the first step toward solving the problem.

In this paper, learn about these common gifting issues:

  • Pay codes and punch edits
  • Clock abuse
  • Preferential shifts
  • Non-productive time
  • Excused absences

 Knowledge leads to recognition, and once we learn to recognize it as a problem, we can begin to change it. 

Check out this paper on our website under “WAM-Pro Papers”!